Gift Vancouver is committed to providing the best service and product quality. We make every effort to ensure your gift-giving occasion is done with the utmost care and to your specifications. 

However, there may be times where you have concerns and we would be happy to assist you. If your not 100% satisfied with our service, please let us know within 7 days of delivery.

If the complaint is due to quality reasons, please also send a photo so we can forward these concerns to who is responsible as well as ensuring proper action is taken and a favorable resolution is arranged.

CANCELLATION 

Any orders that require cancellation or change of delivery specifics, please contact us immediately.

  • Orders which have left with our couriers cannot be cancelled.
  • Orders which have not yet been prepared by our florists may be cancelled. 
  • Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.

Re-Delivery

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a re-delivery fee of the same amount will apply. If we are responsible for the re-delivery, this re-delivery fee will not apply.

Returns

If we require you to return goods, we will arrange for the return shipping costs to be paid by ourselves.

If we cannot deliver a product for any reason, we will arrange for a full refund of the purchase price including shipping costs.

Refunds

Any refunds will be processed immediately and are credited back to the original credit card on which the order was purchased. It may take approximately 5-7 business days for this to show on your statement.

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