We do our best to ensure that what you see is what you get. However, due to the nature of this industry, it may be impossible due to local availability, seasonal variations, and quick turnaround times. 

If an item is unavailable, we will substitute with one of similar design, color, quality and price. We keep the color scheme and value the same.

If there are no available substitutions, we will contact the customer to decide how to proceed. 

Orders received well in advance of their expected delivery date will reduce our need to substitute.